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FAQ

FAQ - Coronavirus and events

In order to comply with government guidelines, most event organizers have to cancel or postpone their events to avoid the spread of Coronavirus.

Please refer to the information below concerning our events.

List of cancelled and postponed events

Last update on March 30, 2020

  • AN EVENING WITH CHRIS HADFIELD - Monday, April 6, 2020 - McIntyre Performing Arts Centre, Hamilton, ON - Cancelled

  • THE JUST FOR LAUGHS ROAD SHOW - Saturday, April 25 - McIntyre Performing Arts Centre, Hamilton, ON - Cancelled

  • CHARLOTTE'S WEB - Thursday, April 9, 2020 - McIntyre Performing Arts Centre, Hamilton, ON - Cancelled

  • GEORGE BROWN DANCE PRESENTS UNLEASHED - April 3 & 4, 2020 - Betty Oliphant Theatre, Toronto, ON - Cancelled

  • MAGICAL EASTER EGGSTRAVAGANZA - Saturday, April 11, 2020 @ 11:00 AM & 2:00 PM - Peoples Theatre for the Performing Arts, Markham, ON - postponed to June 28, 2020 at 3:30 pm and 6:00 pm

  • AN EVENING WITH LYNN MILES, VALDY & SUSAN VINNICK - Sunday, March 15, 2020 - Five Points Theatre - Barrie, ON - Postponed - date to be determined

  • AN EVENING WITH MEDIUM SHERRY GALLANT - Friday, April 3, 2020 @ 8:00 PM - Five Points Theatre - Barrie, ON - Postponed to June 19, 2020

  • SPRING HOME & LEISURE SHOW - April 3-4-5, 2020 - Cornwall Civic Complex, Cornwall, ON - Postponed - date to be determined

  • NEW EVENTS - 2020 - Lebovic Centre for Arts & Entertainment - 19 on the Park - Stouffville, ON - Postponed to May 22, 2020

  • QUEEN & SLIM : FILMS AT 19 ON THE PARK - March 24 & 31, 2020 @ 2:00 PM & 7:00 PM - Lebovic Centre for Arts & Entertainment - 19 on the Park - Stouffville, ON - Cancelled

  • FESTIVAL HATZAFON - Thursday, March 19, 2020 @ 7:00 PM - Maclab Centre, Leduc, AB - Cancelled

  • THE HEEBEE-JEEBEES - Friday, March 13, 2020 - The Bert Church Theatre, Airdrie, AB - Cancelled

  • AG-FEST 101 - Thursday, March 26, 2020 @ 6:30 PM - Dow Centennial Centre Shell Theatre, Fort Saskatchewan, AB - Cancelled

  • CHRIST THE KING SCHOOL PRESENTS ALICE IN WONDERLAND - March 11 to 13, 2020 @ 7 PM - Maclab Centre, Leduc, AB - Cancelled

  • 2019-2020 CONCERT SERIES - Eleanor Pickup Arts Centre - Drayton Valley, AB - Postponed to June 19, 2020 at 7:30 pm.
  • ABRA Cadabra - March 14, 2020 - Maclab Centre, Leduc, AB - Cancelled

  • Flyin' Bob - March 15, 2020 - Maclab Centre, Leduc, AB - Cancelled

  • Martin Kerr - March 28, 2020 - Maclab Centre, Leduc, AB - Cancelled

  • COVENANT CHRISTIAN SCHOOL PRESENTS INTO THE WOODS JR. - March 25 & 26, 2020 @ 12:30 PM & 7:00 PM - Maclab Centre, Leduc, AB - Cancelled

  • GILBERTO SANTA ROSA - Sunday, March 22, 2020 @ 8:00 PM - Queen Elizabeth Theatre, Toronto, ON - Postponed to August 8, 2020 at 8:00 pm

  • THE HARLEM GLOBETROTTERS - Monday, March 30, 2020 - Cornwall Civic Complex - Ed Lumley Arena, Cornwall, ON - Postponed - date to be determined

  • THE HARLEM GLOBETROTTERS + MAGIC PASS PRE-SHOW EVENT - Thursday, April 9, 2020 - Barrie Molson Centre, Barrie, ON - Postponed - date to be determined.

  • POPOVICH COMEDY PET THEATRE - Tuesday, April 14, 2020 - Aultsville Theatre, Cornwall, ON - Cancelled

  • ROTARY EARTH DAY 50TH ANNIVERSARY WITH BOB MCDONALD - Tuesday, April 21, 2020 - Georgian Theatre - Barrie, ON - Postponed - date to be determined

  • MIKEY BUSTOS - Saturday, May 9, 2020 - Queen Elizabeth Theatre, Toronto, ON - Cancelled

  • SOUNDS OF MOTOWN - Saturday, May 9, 2020 @ 7:30 PM - Peoples Theatre for the Performing Arts, Markham, ON - Postponed on November 7, 2020

  • EAGLES TRIBUTE (THE LONG RUN) - Saturday, March 21, 2020 - Max Center 2019-2020 Season - Drayton Valley, AB - Postponed to October 17, 2020

  • TRIBUTE TO THE 80'S - RUBIX CUBED - Saturday, April 25, 2020 - The Max Center - Drayton Valley, AB - Postponed to February 27, 2021

  • 2ND ANNUAL COMEDY AT THE BERT - Saturday, March 28, 2020 - The Bert Church Theatre, Airdrie, AB - Postponed to November 7, 2020

  • BILLY MCGUIGAN & THE ROCK LEGENDS - Sunday, March 22, 2020 - The Bert Church Theatre, Airdrie, AB - Cancelled

  • CHRISTINE TASSAN & LES IMPOSTEURES - Saturday, March 20, 2020 - Kipling Community Centre - Kipling, SK - Postponed - date to be determined

  • SWIFT CURRENT ARTS COUNCIL - 2019/2020 SEASON - Living Sky Casino Sky Centre, Swift Current, SK - Cancelled

  • MACLAB CENTRE - 2019-2020 SEASON - Maclab Centre, Leduc, AB - Cancelled

  • ATAA 2020 WORKSHOPS - March 21, 2020 - Calgary, AB - Postponed to May 30, 2020

  • ATAA 2020 WORKSHOPS - March 22, 2020 - Edmonton, AB - Postponed to May 31, 2020

  • IF HEARTS COULD BLOOM & SWAN SONG - Saturday May 9, 2020 - Lebovic Centre for Arts & Entertainment - 19 on the Park - Stouffville, ON - Postponed to October 2020

  • UFE SPRING BASH - Saturday, April 11, 2020 @ 11:00 AM & 6:00 PM - Georgian Theatre - Barrie, ON - Cancelled

  • POKER TOURNAMENT: DEEP STACK SURVIVOR - Saturday, March 28, 2020 @ 11:00 AM - Poker Room at Casino NB, Monctron, NB - Cancelled

  • DANNY HOOPER - Friday, April 17, 2020 - Morinville Community Cultural Centre - Morinville, AB - Postponed to September 18, 2020

  • RAVE ON! - Saturday, March 21, 2020 - 7:30 PM - Morinville Community Cultural Centre - Morinville, AB - Cancelled

  • FOOTPRINTS FOR LEARNING ACADEMY - CACTUS PASS JAMBOREE - Friday, April 3, 2020 @ 7:00 PM - The Bert Church Theatre, Airdrie, AB - Cancelled

  • DUFFLEBAG THEATRE - BEAUTY & THE BEAST - Saturday, April 18, 2020 - The Bert Church Theatre, Airdrie, AB - Cancelled

  • STORYTELLERS: LANCE ANDERSON & BLAIR PACKHAM - Wednesday, April 22, 2020 @ 7:30 PM - Lebovic Centre for Arts & Entertainment - 19 on the Park - Stouffville, ON - Postponed - Date to be determined

  • THE OFFICE - A MUSICAL PARODY - Monday, June 1, 2020 @ 7:30 PM - Georgian Theatre - Barrie, ON - Postponed - to be determined

  • PIGS: CANADA'S PINK FLOYD - IN THE FLESH TOUR - Wednesday, April 15, 2020 @ 7:30 PM - Georgian Theatre - Barrie, ON - Postponed to October 28, 2020

    1. (Tickets can be returned at the point of purchase if customers cannot attend the new date. All requests for refunds must be made no later than April 6.)

  • SUSAN AGLUKARK - Saturday, Friday, April 24, 2020 @ 7:00 PM - Aultsville Theatre, Cornwall, ON - Postponed to September 27, 2020

  • THE STAMPEDERS - Saturday, April 25, 2020 @ 7:30 PM - Georgian Theatre - Barrie, ON - Postponed to June 3, 2020

    1. (Tickets can be returned at the point of purchase if customers cannot attend the new date. All requests for refunds must be made no later than April 6.)

  • HORIZON PLAYERS: NUNSENSE - April 30-May 9, 2020 - Horizon Stage - Spruce Grove, AB - Cancelled

  • Canadian Contemporary Dance Theatre - Thursday, April 2, 2020 at 7:30 PM - THEOP 2019-2020 Season - Bernard Childs' Auditorium, Deep River, ON - On hold - more details to follow in April 2020

    1. Refunds will not be accepted at this time.

  • Christine Tassan et les Imposteures - Wednesday, April 22, 2020 at 7:30 PM - THEOP 2019-2020 Season - Bernard Childs' Auditorium, Deep River, ON - On hold - more details to follow in April 2020

    1. Refunds will not be accepted at this time.

  • GREEN SKIES - June 3-14, 2020 - Five Points Theatre - Barrie, ON - Postponed to November 12-22, 2020

  • MOTHERSHIP - Saturday, March 28, 2020 @ 8:00 PM - The Gallipeau Centre Theatre, Smith Falls, ON - Postponed to June 6, 2020

  • WELCOME TO THE ROCK - Thursday, April 30, 2020 @ 7:30 PM - The Gallipeau Centre Theatre, Smith Falls, ON - Postponed to October 15, 2020

  • THE FLORIDA BEE GEES - Saturday, May 9, 2020 @ 8:00 PM - The Gallipeau Centre Theatre, Smith Falls, ON - Postponed to September 26, 2020

  • THE CHICAGO PROJECT - Saturday, April 18, 2020 @ 8:00 PM - The Gallipeau Centre Theatre, Smith Falls, ON - Postponed to October 24, 2020

  • STAGEWORKS: FINAL CURTAIN CALL THEATRE - May 1 & 2, 2020 @ 2 PM & 7 PM - Maclab Centre, Leduc, AB - Cancelled

  • LEDUC DRAMA SOCIETY - THE WORLD GOES ROUND - May 8-16, 2020 - Maclab Centre, Leduc, AB - Cancelled

  • BRIAN KEATING - GOING WILD - Thursday, May 21, 2020 @ 7:30 PM - Maclab Centre, Leduc, AB - Cancelled

  • WE WALK THE LINE - TRIBUTE TO JOHNNY CASH - Saturday, April 18, 2020 @ 7:30 PM - Five Points Theatre - Barrie, ON - Postponed to August 29, 2020

    1. Tickets for the original date will be honoured at the door. PLEASE NOTE: Refunds will not be accepted at this time. If customers would like a refund we will need to do so on a case by case basis.


  • BARRIEDOCS ON CLIMATE SOLUTIONS - Wednesday, March 4, 2020 @ 6:00 PM - Five Points Theatre - Barrie, ON - Cancelled

  • COLD LAKE AIR SHOW 2020 - July 18 & 19, 2020 - City of Cold Lake, AB - On hold

    1. There is nothing for customers to do at this time. We will keep you informed as soon as we have further details. PLEASE NOTE: Refunds will not be accepted at this time.


  • LOUSIANA HAYRIDE SHOW - SPRING CELEBRATION - Friday, May 1, [email protected] 7:20 P.M. - Bert Church Theatre, Airdrie, AB - Postponed to November 6, 2020

  • Molly Johnson - Friday, March 27, 2020 - SHELL THEATRE 2019/2020 SEASON - Dow Centennial Centre | Shell Theatre, Fort Saskatchewan, AB - Cancelled

  • Boom - Tuesday, April 14, 2020 - SHELL THEATRE 2019/2020 SEASON - Dow Centennial Centre | Shell Theatre, Fort Saskatchewan, AB - Postponed - Date to be determined

  • Classic Albums Live - Beatles 'Sgt Pepper's Lonely Hearts Club Band' - Thursday, April 30, 2020 - SHELL THEATRE 2019/2020 SEASON - Dow Centennial Centre | Shell Theatre, Fort Saskatchewan, AB - Postponed - Date to be determined

  • wiL - Wednesday, May 13, 2020 - SHELL THEATRE 2019/2020 SEASON - Dow Centennial Centre | Shell Theatre, Fort Saskatchewan, AB - Postponed - Date to be determined

  • THE HARLEM GLOBETROTTERS - Monday, March 30, 2020 @ 7:00 PM - Cornwall Civic Complex - Ed Lumley Arena, Cornwall, ON - Cancelled

  • 2020 ROCKSTAR ENERGY TRIPLE CROWN SERIES - ARENACROSS - Saturday, May 2, 2020 @ 6:45 PM - Sadlon Arena, Barrie, ON - Postponed - Date to be determined

  • STARS COME OUT - Monday, May 11, 2020 @ 7:30 PM - Georgian Theatre - Barrie, ON - Cancelled

I have tickets for an event, but I have not yet received information about cancellation or postponement, what should I do?

If we have not yet contacted you regarding an event, it is because we are awaiting the official decision of the organizer. Perhaps a postponement date has not yet been decided. You do not need to contact us, we will contact you as soon as a decision is made for the event in question.

Please, note that we can only offer refunds if the event organizers cancel the event. It is therefore not worth asking for a refund until the event is officially cancelled.

How can I support the cultural industry in this difficult time?

The past few days have been very difficult for the arts, culture and entertainment industry, and sadly this is probably just the beginning. The financial impact of the cancellations is enormous for everyone involved in the organization of an event. Artists, venues, technical and administrative teams, producers, ticketing, and audiences are all suffering from this situation. If your financial means allow, please know that not asking for a refund will make a big difference.

You can also make a donation to any cultural organization.

What if my event is cancelled due to Coronavirus?

If you purchased tickets online or by phone for a cancelled event, you do not need to request a refund with our customer service department; we will automatically refund the tickets in the next weeks. However, it is possible that the refund will not appear on your account for another month, due to the large number of transactions we have to process. No further action is required on your part.

Please, wait until April 6, 2020 to contact us if you haven't received your refund.

If you bought your tickets in person at the box office, you must go to the same box office, with your tickets and the card used for payment, to claim your refund.

What if my event is postponed due to Coronavirus? Should I request an exchange?

If you purchased tickets online or by phone for a postponed event, we will contact you to inform you of the new date. You can also visit the webpage of the show to see what the new date will be.

You do not need to exchange your tickets with our customer service; your tickets will be valid for the new date.

If you bought tickets in person at the box office and the event is postponed, you can keep your tickets, they will be valid for the new date.

What if my event is postponed due to Coronavirus, but I can't attend the event on the new date?

If you cannot attend the show on the new date, please contact us by email at [email protected]

If you bought tickets in person at the box office you can keep your ticket, it will be valid for the new date of the show. If you cannot attend the show on the new date, you must contact the box office for further details.

I can't travel because of government restrictions in place due to Coronavirus. Can I get a refund?

We can only offer refunds if the event organizers canced the event. If you have a tickets for an event that hasn't been cancelled, regular exchange and refund policies apply, ie, we cannot offer exchanges or refunds.

I'm worried about Coronavirus. Can I get a refund?

We can only offer refunds if the event organizers cancel the event. If you have a ticket for an event that hasn't been cancelled, regular exchange and refund policies apply, ie, we cannot offer exchanges or refunds.

FAQ

FAQ

How do I purchase tickets?

You can purchase tickets by going to our website at www.ticketpro.ca, or by calling our customer service at 1-888 655-9090. The Ticketpro website and customer service accept Visa, MasterCard, American Express, and Interac Online. Ticketpro outlets accept cash.

Which banks offer Interac Online?

The following banks currently offer Interac Online: Royal Bank, and Canada Trust.

How do I print my e-Ticket?

An email will be sent to you within a few minutes of purchasing your tickets. The email will include your e-Ticket attached as an Adobe PDF file that you print on any printer on standard 81/2" x 11" paper.
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Is my e-Ticket a valid ticket?

Yes, your e-Ticket is a valid ticket. No other ticket will be sent to you.

What if I haven't received my e-Tickets?

If you are unable to find the email containing your e-Ticket, it is possible that it was caught by your spam filters. Make sure to check your Junk or Spam folder for an email titled "Ticketpro Confirmation", and drag it back to your inbox or mark it as Not Spam.

If you are using Gmail, the email may be found in the Promotions tab of your inbox.

You can also print your e-Ticket yourself: log into your Ticketpro account, click on the "My tickets" link at the top of the page, then click on "Reprint tickets".

For more help, please call in to our customer service at 1-888 655-9090 and our operators will be happy to help get your tickets to you.

How can I reprint my e-Tickets?

To reprint your e-Ticket, log into your Ticketpro account, click on the "My tickets" link at the top of the page, then click on "Reprint tickets".

What do I do if I lose my tickets or they don't come in the mail?

If you lose your tickets or they don't arrive in the mail, please contact Ticketpro at 1-888 655-9090.

Can I get a refund or exchange my tickets?

No. All sales are final. If an event is cancelled you will be advised by email or by telephone on how to get a refund or use the tickets for the rescheduled event.

Why do you charge a service fee?

The service fee covers the cost of providing a service; it pays for things like the software that provides the convenience of online purchasing and e-tickets, our customer service which is available to you 7 days a week from 9am to 10pm, the printing and distribution of tickets, etc.

Who determines the amount of the service fee?

Ticketpro works with the event organizer to determine the service fee. It will vary depending on the event and the ticket price.

We are here to help. If you have any problems purchasing tickets please call us at 1-888-655-9090 or by email at [email protected].



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